FAQS

1. What kind of products does Noviomart offer?

Noviomart offers a curated selection of products across multiple categories including gadgets, home essentials, kitchen tools, pet supplies, toys, and personal care items. Our goal is to provide practical and quality products for modern living.

2. How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location. Delivery times may vary slightly for remote areas or during peak seasons.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to monitor your shipment directly through the courier’s tracking system.

4. Can I cancel my order?

Orders can be cancelled before they are dispatched. Once shipped, cancellations may not be possible. Please contact our support team as soon as possible for assistance.

5. What is your return policy?

We accept returns for eligible products within the specified return period. Items must be unused and in original condition. Please refer to our Return Policy page for detailed information.

6. What if I receive a damaged or defective product?

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will review the issue and provide a suitable resolution.

7. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your location. If COD is available in your area, it will be shown as a payment option at checkout.

8. Are your products covered under warranty?

Certain products may include a manufacturer’s warranty. Warranty details, if applicable, will be mentioned on the respective product page.

9. How can I contact customer support?

You can reach our support team via email at contactnoviomart@gmail.com or through the contact details provided on our website. We aim to respond within 24–48 business hours.

10. Is my personal information secure?

Yes. We take customer privacy seriously and use secure systems to protect your personal information. For more details, please review our Privacy Policy.